Wall & Floor Solutions

01484 32 04 03

Terms & Conditions


The Company
Tile and Ceramic Solutions Ltd (T/A wallandfloorsolutions.co.uk), a hard wall and floor finishes retailer, based in England. 
Head Office Address: Tile and Ceramic Solutions Ltd, 6 Cartwright Court, Dyson Wood Way, Bradley Business Park, Bradley, Huddersfield, HD2 1GN 
VAT registration number is 993 3158 88, registered in England and Wales: 07297924.
Telephone number: 01484 320403. Email: online@wallandfloorsolutions.co.uk
This site has been produced for our United Kingdom customers and we do not sell to customer located overseas via this website. If you are located overseas and wish to place an order please contact us for further information.
The contents of this website including product prices, images, delivery charges and product details are subject to change at any time without any given notice.
The company may also revise or update these terms and conditions at any time without notice. We must also reserve the rights to amend details, prices and specification without notice.
Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit/purchase.
After selecting your products from the range available, you will proceed to the checkout area. All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any credit or debit card details. All credit and debit card details are encrypted using 128 bit SSL (Secure Socket Layer) encryption and sent using a secure server.
You will be sent written confirmation of your order by email, this email will not constitute acceptance of your order, we accept your order at the time we dispatch the ordered products to you, this is when the contract of sale begins. All our contracts are concluded in English, although contracts for sale will neither be filed by us nor accessible to you.
Please Note: If goods are ordered over the weekend or during bank holiday, please be aware the order date is taken as the next avaliable working day for delivery purposes.
Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published, this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it.
Please Note: Acceptance of any order is completely at the discretion of the company. The Company reserved the right not to supply the Buyer at the Companies sole discretion.
The Buyer will be responsible for ensuring sufficient quantity of goods are ordered. Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by the Buyer during checkout, e.g. Entering incorrect address details. Please ensure all information is correct before processing your order. Wall and Floor Solutions are not responsible for incorrect measurements and quanities given to us by the Buyer or their installer.
Ordering Samples
You can purchase samples online. This gives you an opportunity to see the product before you buy. Just select the 'Order Sample' button on the product page. Samples are non-refundable. 
If a full order is made after you have recieved your sample, your sample for that order will be reimbursed. Simply call our Sales Team or send us an email once you have placed your official order, and we will process your request.
Please Note: Our tile samples are small cut pieces, for colour and texture representation only. Our laminate and vinyl flooring samples are provided by the manufacturer, therefore sample sizes depend on the factory. Some samples will need to be ordered into us, so please allow up to 7 working days for delivery.
Samples will arrive on a separate delivery. Next day delivery does not apply to sample orders. Samples will be delivered within 3-7 working days.
Prices & Delivery Charges
The prices payable for the items offered for sale are clearly displayed on this website in pounds sterling (GBP) and are inclusive of any excise duties and VAT payable unless otherwise stated.
Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible to give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the Company take the action to cancel the order for standard stock items and the Buyer has already paid for the goods, the Buyer will recieve a full refund.
We are able to price match / beat any comparable products if a written quote is sent to online@wallandfloorsolutions.co.uk (It is down to our discretion whether we can beat or match the price.)
Prices do not include the costs of delivery, details of which are set on our Delivery page Click for more info. Delivery charges are non-refundable unless returning damaged or faulty products. 
You must make all arrangements necessary to take delivery of products when we deliver them, in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products, or we are unable to deliver, or are delayed in delivering products because of YOUR actions or omissions, then we may charge you and YOU will be liable to pay us for all costs we incur. If you fail to take delivery on the date agreedd, them we reserve the right to charge for any subsequent deliveries. Please check your email for delivery updates.
All delivery charges are for orders made online only. Delivery times stated are from the point of despatch and not at the point of ordering.
Important Notice: Orders are delivered by various carriers. Due to insurance policies and health & safety regulations, our delivery company representatives will not transport any goods into a property. Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be the kerbside nearest to the property. More details on delivery restrictions can be found in our Delivery section, Click for info.
Please Note: Delivery dates and lead times are given in good faith and may be subject to change on occasion due to circumstances beyond our control. We advise customers to wait for all goods to be delivered before booking an installer.
The following cards are accepted:
Visa Credit and Debit
Payment will be taken from your card at the time you submit your order. BACS payments are also accepted please contact us for our details.
Checks to make before fitting
We advise you to buy tiles, borders and decors from the same range, as the products may be sourced from different suppliers, which may result in a slight variation in size/colour. Please check your tiles carefully before fixing. Shade variation is a design feature of most tiles. In the manufacturing process and in the nature of tiles, the exact shades cannot be manufactured consistently and different batches of the same tile can vary in shade. We always dispatch tiles from the same batch for individual orders. If you would like to place an additional order for the same tile, please quote your previous 'Order Number' and 'Batch Number,' and we will try to dispatch you tiles from the previous batch we supplied you. If for any reason you are not happy with the shade of your tiles, we can not accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.
Before fixing, the Buyer should ensure the goods are correct to the original order. All items should be throughly unpacked and inspected as soon as possible. Should you have any queries or questions as this stage, relating to the supply, damage, shading or any other fault, please contact our Customer Service Team on 01484320403. 
Each item should be carefully examined individually before fitting. Fitting the material constitutes acceptance of their quality. Wall and Floor Solutions accepts no liability for faulty installation work, or the quality or correctness of the goods once fitted. As far as the law permits, liability is limited to replacement of faulty items and excludes any consequential loss, including the cost of removal and refixing. 
If for any reason the Company deliver a part order with a balance to follow, we strongly recommend that no material is fitted until the order is complete. The Company has no control over manufacturers delivery times, shades, nominal sizing or the discontinuance of stocked lines.
Order Cancellations & Damaged Goods
Cancellation, Refunds, Returns & Exchanges - You have 7 days after receiving your goods to cancel your order.
If you cancel your order up to seven days of receiving the goods, you will receive a full refund including delivery charges. Simply let us know by email online@wallandfloorsolutions.co.uk or via phone 01484320403 within seven days of receiving your goods. If you cancel you must return the goods to us at our own expense.
We reserve the right to cancel your order for any reason. You will be notified of any cancellations as soon as reasonably practicable.
Please Note: Due to shading variation casued by stock turnover, samples are exempt from our returns policy and are strictly non-refundable. 
The Company strive to supply goods in good condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will replace (free of charge) any item found defective or damaged before delivery or during unloading. We cannot accept return of products which are damaged after delivery. Please do not fit any damaged goods, as we will be unable to replace damaged items which have been installed.
The Company must be notified by email within a maximum of 2 working days from delivery relating to any claims by the Buyer, relating to any shortage or damage to goods in transit. Any damage reported outsite of this time will be assumed to have been caused whilst in the Buyer's possession. Failure to communicate problems may result in additional costs for re-supply being incurred and may also increase the re-delivery lead time.
Upon delivery, should any packaging show signs of damage this should be recorded on the delivery note before signing for the goods. We will then file a claim with the delivery service and replacement items will be issued once the delivery company has accepted liability for the damage.
It's recommended to photograph any damaged items or damaged packaging on delivery as evidence. This will speed up any claims for replacements. When reporting damaged or faulty items, we may ask for photographic evidence to inspect the item before we accept a request to replace. Once we have confirmed the item is faulty, we will contact you to dispose of the faulty item. Do not dispose of goods without our written confirmation.
Please Note: After seven days, what you may view as a 'Cancellation' becomes a 'Return', please refer to the returns section below.
This policy does not affect you statutory legal rights.
Returns & Refunds of Re-saleable Goods
The below applies to goods outside of the seven day cancellation policy outlined above.
Please ensure the items you wish to return are: Unused; All purchased goods from 'www.wallandfloorsolutions.co.uk' have not been used. Uninstalled; All purchased goods have not been previously installed or fixed. In good condition; All purchased goods are in a good condition, suitable for resale. In the original packaging; All purchased goods are in their original packaging. (You can only return full boxes of goods in their original packaging.)
The returned goods must arrive in a re-saleable condition, therefore the Buyer, before returning the goods must ensure that the packaging is suitable for the safe return of the product. The cost for any additional packaging will be the responsibility of the Buyer. If the original packaging has been opened or is deemed by the Buyer to require improvement to allow the safe return of the goods, it is the responsibility of the Buyer to complete a re-packing exercise at their cost. The Company will not accept any costs for the re-packing of goods, in any circumstances.
The Buyer will be responsible for arranging the return of the goods. If items are damaged during transit back to us, it is the Buyer's responsibility  to claim for damages from the delivery company used. The goods must be returned in their original packaging to our main distribution warehouse, and the Buyer will be responsible for arranging transport and insurance of goods. This must be done within 30 days of receiving the order. Please contact us prior to the return. (Please contact our Returns Department on 01484320403, for the warehouse address.) 
When choosing a carrier to return your goods to us, you must make sure that Wall and Floor Solutions are allowed to open and inspect the contents when we recieve them. If the carrier will not allow us to open the goods, then our warehouse will refuse the delivery and the goods will be returned to the Buyer on their carrier. This could incur further costs to the Buyer. Returned items to us must be sent by recorded delivery. 
Please Note: Some products listed on the website are classed as ’Special Orders’, this means the products are custom made or specifically ordered for individual customers. Any return of 'Special Order' items will incur a restocking charge of 20% of the price paid for the goods if returned within the 45 days, (but after the 7 working day cancellation policy.)
Important Notice: Once a refund is processed at Head Office it may take up to 30 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Wall and Floor Solutions. Acceptance of these terms and conditions at the point of purchase represents acceptance of refund period of up to 30 days.
Refunds for returns will only be processed once the goods have arrived with the Company and have been fully inspected and deemed to be in a re-saleable condition. The Company reserve the right to amend the amound refunded based on the value of the re-saleable goods.
We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.
Description of Goods
All images, descriptive matter, specifications and advertising on the website (wallandfloorsolutions.co.uk), are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
The product sizes that are stated on 'www.wallandfloorsolutions.co.uk' are sizes that the goods are manufactured to (they are norminal sizes.) This means that due to the manufacturing process and nature of tiles, the exact sizes cannot be manufactured consistently and that different batches of the same tile can vary in size, as much as 2mm, which is a widely accpected tolerance within the industry.
Every effort has been made to ensure the accuracy of all information on this website, however all measurements should only be used as a guide and final checks made before purchase and installation.
Ownership of rights
All rights, including copyright, on this website are owned by or licensed to Tile and Ceramic Solutions Ltd (T/A wallandfloorsolutions.co.uk). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our explicit written permission. You may not modify, distribute or re-post something on this website for any purpose.
Technical Information
If you require any technical information about any of our products please call our Customer Service Team on 01484320403 or email online@wallandfloorsolutions.co.uk
Data Protection
Tile and Ceramic Solutions Ltd (T/A wallandfloorsolutions.co.uk) is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.
Pictures & Images:
Measurements and images on the website are as accurate as possible. All pictures on the website are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publish misleading or incorrect product descriptions or images. We recommend that you purchase a sample before ordering the bulk of your material.
Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore, the Seller accepts no liability. Tile names, images and sizes displayed are nominal and only represemt a guide to the actual style, colour and size of a tile. Variations in texture, shade and size can occur from that which is advertised. Individual monitor setting can also exaggerate the appearance of a acolour. The Company recommends that a sample is purchased prior to the main order. It is the responsibility of the Buyer to ensure that the goods are of an acceptable shade and size, and satisfactory for their situation.