Wall & Floor Solutions

01484 32 04 03

Terms & Conditions


The Company
Tile and Ceramic Solutions Ltd (T/A wallandfloorsolutions.co.uk) a hard wall and floor finishes retailer, based in England, with head offices located a
Tile and Ceramic Solutions Ltd, 14 Cartwright Court, Dyson Wood Way, Bradley Business Park, Bradley, Huddersfield, HD2 1GN .
VAT registration number is 993 3158 88, registered in England and Wales: 07297924.
Telephone number: 01484 320403. Email: online@wallandfloorsolutions.co.uk
This site has been produced for our United Kingdom customers and we do not sell to customer located overseas via this website. If you are located overseas and wish to place an order please contact us for further information.
The contents of this web site including product prices, images, delivery charges and product details are subject to change at any time without any given notice.
The company may also revise or update these terms and conditions at any time without notice.
Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit/purchase.
After selecting your products from the range available, you will proceed to the checkout area. All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any credit or debit card details. All credit and debit card details are encrypted using 128 bit SSL (Secure Socket Layer) encryption and sent using a secure server.
You will be sent written confirmation of your order by email, this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you this is when the contract of sale begins. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.
Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it.
Please note acceptance of any order is completely at the discretion of the company.
Ordering Samples
You can purchase tiles online as a sample to give you an opportunity to see the tile before you buy. Just select the Order Sample button on the product page. Sample tiles are non-refundable. 
If a full order is made your sample tile for that order will be reimbursed, simply call our Sales line once you receive your order and we will process your request.
Prices & Delivery Charges
The prices payable for the items offered for sale are clearly displayed on this web site in pounds sterling (GBP) and are inclusive of any excise duties and VAT payable unless otherwise stated.
Prices do not include the costs of delivery details of which are set in detail on our Delivery page Click for more info. Delivery charges are non-refundable unless returning damaged or faulty products. 
You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur.
Please note: All delivery charges are for orders made online only. Delivery times stated are from the point of despatch and not at the point of ordering.
Next day delivery does not apply to sample tile orders. Sample tiles will be delivered within 3-5 working days.
Sample tiles will arrive on a separate delivery if you have requested next day delivery for any other items ordered in the same transaction.
Important Notice: Orders are delivered by various carriers, due to insurance and health and safety regulations, our delivery company representative’s will not transport any goods into a property. Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be the kerbside nearest to the property. More details on delivery restrictions can be found in our Delivery section, Click for info.
The following cards are accepted:
Visa Credit and Debit
Payment will be taken from your card at the time you submit your order. BACS payments are also accepted please contact us for our details, Cheque payments are accepted but goods will not be despatched until the funds have cleared in our account.
Checks to make before fitting
We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour. Please check your tiles carefully before fixing. Shade variation is a design feature of most tiles. If for any reason you are not happy with the shade of your tiles, we can not accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.
Sample Returns & Refunds
Damaged Samples - Exchange:
If your sample tiles arrive damaged, please call the customer service number 01484 320403 within 48hrs of deliver
Cancellation, Refunds, Returns & Exchanges Cancelled Orders - You have Seven Working Days After Receiving Your Goods to Cancel Your Orde
1) If you cancel your order up to seven working days of receiving the goods you will receive a full refund including delivery charges. Simply let us know by email online@wallandfloorsolutions.co.uk or via phone 01484 320403 within seven working days of receiving your goods. If you cancel you must return the goods to us at our own expense.
2) After seven days what you may view as a cancellation becomes a ’Return’, please refer to the returns section below.
3) This policy does not affect your statutory legal rights.
Returns & Refunds of Re-saleable Goods
The below applies to goods outside of the seven working day cancellation policy outlined above
1) Please note that some products listed on the web site are classed as ’special orders’, this means the products are custom made or specifically ordered for individual customers, as such any return of these items will incur a restocking charge of 20% of the price paid for the goods if returned within the 45 days (but after the 7 working day cancellation policy.
2) Please note once a refund is processed at Head Office it may take up to 30 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Tile and Ceramic Solutions. Acceptance of these terms and conditions at the point of purchase represents acceptance of refund period of up to 30 days.
3) The company strive to supply goods in good condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will replace (free of charge) any item found defective or damaged before delivery or during unloading. We cannot accept return of products which are damaged after delivery.
When choosing a carrier to return your goods to us, you must make sure that Wall and Floor are allowed to open and inspect the contents when we receive it. If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you on your carrier. This could incur further costs to you.
Returned items to us must be sent by recorded delivery. Your package will not be accepted by our warehouse unless a valid Returns form has been completed. Please call 01484 320403 and ask for the Returns department.
We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.
Description of Goods
All images, descriptive matter, specifications and advertising on the website(wallandfloorsolutions.co.uk) are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
Ownership of rights
All rights, including copyright, on this website are owned by or licensed to Tile and Ceramic Solutions Ltd (T/A wallandfloorsolutions.co.uk). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our explicit written permission. You may not modify, distribute or re-post something on this website for any purpose.
Technical Information
If you require any technical information about any of our products please call our Customer Service Team on 01484 320403 or e-mail at online@wallandfloorsolutions.co.uk
Data Protection
Tile and Ceramic Solutions Ltd (T/A wallandfloorsolutions.co.uk) is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.
Pictures & Images:
Measurements and images on the web site are as accurate as possible. All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publish misleading or incorrect product descriptions or images. We recommend that you purchase a sample before ordering the bulk of your tiles.