Wall & Floor Solutions

01484 32 04 03

Delivery Charges: All products are free delivery if spending over £500
Orders over £500: FREE
Orders between £50 & £500: £45.00 inc VAT
Orders under £50: £25.00 inc VAT

 

If you are unsure or require further advise on any of the following information, please contact our Customer Service Team on 01484 320403.

 

  • Wall & Floor Solutions offer a FREE next day delivery service on selected material. This service is only available on weekday orders from Monday to Thursday up to 10am. Orders placed before 10am on Friday will be delivered the following Monday, weekend orders will be delivered the following Tuesday. Please call beforehand to see if your product is eligible for next day delivery. 
  • Please Note: Next day deliveries will be delivered between the hours of 9am and 5pm. If you are not available to take the delivery and you have chosen a next day delivery service, you may incur a re-delivery charge.
  • FREE standard delivery is available for the majority of orders over £500 to mainland UK. (Deliveries to Oban PA43, will incur a delivery charge of £150.) Additional delivery charges will apply for orders to offshore islands. (See 'Checkout' for individual postcode charges.)
  • On the day of the delivery, we will be able to provide an approximate time slot on selected items.
  • Standard delivery lead times are approximately 3-7 working days for 'In-Stock' items and 7-14 working days for 'Out-of-Stock' items. In the unlikely event, an order has been placed for an item 'Out-of-Stock', we will notify you within 1 working day with an approximate delivery schedule.
  • Once an order has been processed, a member of staff will contact you (via the email address you have provided) with a delivery update. Please check your emails for delivery updates. (Please ensure ALL your contact details are correct and please provide a contact number for the day of the delivery.)
  • Please Note: Delivery timescales are given in good faith but cannot be taken as precise or exact information. Delivery timetables are best estimates and may be subject to change as due to seasonality, weather and other non-specified factors. When we give a date for delivery, this will be an estimate and not a guaranteed firm date. Delivery dates and times can change on occassion due to circumstances beyond our control. However, you will be notified as soon as we are informed of any delivery changes.
  • Please contact us if the delivery date is unsuitable and we will arrange an alterative delivery date. (Please give us notice.) If the Buyer fails to take the delivery on the date agreed, then we reserve the right to charge for any subsequent deliveries.
  • The Buyer must make all arrangements necessary to take delivery of products when we deliver them, in accordance with the stated delivery times, for the delivery charge the Buyer has paid. If you do not accept the delivery of the products, or we are unable to deliver, or we are delayed in delivering material because of YOUR actions or omissions, then we may charge you and YOU will be liable to pay us for all costs we incur.
  • Important Notice: All orders require an able-bodied person to recieve the delivery and sign for the material. Upon signing, responsibility for these products passes on to the Buyer, and any risk of damage or loss is assummed by the purchaser. Wall and Floor Solutions are not responsible for any goods recieved or unpacked by anyone other than the Buyer, so please ensure that person is present to check and sign for the material at the supplied address.
  • It is the Company's expectation that the Buyer or the Buyer's representative will be present and avaliable to sign for the goods at the point of delivery. If the goods are delivered without a signature the responsibility for checking the goods is that of the Buyer. If, for whatever reason the delivery cannot be made due to the Buyer or the Buyer's representative not being present or avaliable on the agreed delivery date, the Company reserves the right to pass any re-delivery costs incurred to the Buyer, before a further delivery can be attempted.
  • Material will be delivered on a 7.5 tonne delivery vehicle (about the size of a bin wagon). Please let us know, as soon as possible, if there will be a problem with access. The customer is responsible for accessibility to the delivery address and must report any access problems prior to delivery. 
  • Please Note: It is the Buyer's responsibility to notify the Company of any circumstances that may affect the delivery of goods using a vehicle of this size. i.e. Parking restrictions, "Red Routes", vehicular access due to height or width, narrow roads, road works, gravel or uneven driveways, building sites, high rise apartments (with or without lifts) etc. Failiure to communicate relevant information to the Company prior to delivery may result in additional costs for the re-supply being incurred by the Buyer and may also increase the re-delivery lead time.
  • The driver will move the goods, to the nearest wheel point, depending on access. Please Note: The driver will be unable to move the goods across graveled, or unfinished drives, through narrow openings, or up steps. Unfortunately, due to insurance policies, health & safety regulations the driver is NOT able to take any material into the property. The driver will be able to wheel into a garage if access is possible.
  • We advise you check the material whilst the driver is still there. The driver is obliged to wait with you up to 15 minutes, (for palletised goods only), whilst you unpack the goods. If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities.
  • If you have checked the material and they are found to be damaged, please mark this clearly on the delivery note. If material is delivered damaged, please contact our Customer Service Team on 01484320403, quoting your 'Order Number' and 'Delivery Note', and we will ensure replacement parts are sent out immediately.
  • Upon delivery, should any packaging show signs of damage this should be recorded on the delivery note before signing for the material. We will then file a claim with the delivery service and replacement items will be issued once the delivery company has accepted liability for the damage. Alternatively, goods can be refused upon delivery, but only when showing signs of damage.